FAQ

What kind of Christmas decorations do you offer?

We offer a comprehensive, curated collection to transform every corner of your home and garden into a winter wonderland. Our categories include Christmas Figurines, Garland, Greenery, Inflatables, Lights, Ornaments, Textiles, Tree Collars, Tree Decorations, Tree Ribbon, Tree Skirts, Tree Stands, Tree Toppers, Window Decorations, Wreaths, Yard Decorations, and specialized Indoor, Outdoor, and Tabletop collections. Whether you seek sturdy essentials like Tree Stands or delicate, unique Tabletop Decorations, we have something for every festive vision.

Are your products suitable for both home and professional use?

Absolutely! Our collection is carefully sourced to delight busy parents creating magical moments, festive homeowners hosting gatherings, and professional decorators seeking unique and reliable pieces. We pride ourselves on offering both beautiful and durable items that can shine in any setting.

What payment methods do you accept?

To make your checkout process smooth, we accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure and convenient transactions.

Do I need to create an account to place an order?

While creating an account allows you to track orders more easily and speeds up future purchases, it is not mandatory. You can check out as a guest. However, having an account helps us serve you better if you need assistance with your order.

Where do you ship from, and how long does order processing take?

All our holiday wonders are carefully packed and shipped directly from our festive headquarters in Louisville, Kentucky, USA. Our team needs 1-2 business days to lovingly prepare and process your order before it is dispatched.

What are my shipping options and costs?

We offer two reliable shipping methods to suit your timeline and budget:

1. Standard Shipping: Via DHL or FedEx. Cost is a flat rate of $12.95. Delivery takes 10-15 business days after dispatch. Ideal for Tree Stands, Lights, and Ornaments when you need a balance of speed and reliability.

2. Free Standard Shipping (MONEY SAVER): Via EMS. This option is FREE on all orders over $50. Delivery takes 15-25 business days after dispatch. Perfect for planning ahead or larger orders like Textiles, Tree Skirts, Garland, and Wreaths.

Do you ship worldwide? Are there any restrictions?

We are proud to serve festive hearts across the globe! We ship to most regions worldwide. However, deliveries to some remote locations and parts of Asia may be limited. Our checkout system will automatically notify you if we are unable to deliver to your provided address.

How can I track my order?

Once your order is on its way, we will send you a tracking notification via email. You can use this link to follow your holiday treasures on their journey from our warehouse to your winter wonderland.

What is your return policy?

Your complete satisfaction is our holiday mission. We offer a straightforward 15-day return policy from the date you receive your package. If any item—be it a Tree Collar, Window Decoration, or Wreath Hanger—doesn’t meet your expectations, you can initiate a return.

What if my item arrives damaged?

We pack every item with the utmost care to ensure it arrives in pristine condition. In the rare event that an item is damaged during transit, please contact our customer service team immediately at [email protected] with your order number and photos of the damage. We will gladly resolve the issue for you.

How can I get help with my order or ask a question?

Our team of festive helpers is driven by a passion for all things Christmas and is here for you! For any questions regarding shipping, delivery estimates, order status, or product details, please reach out to us via email at [email protected]. We strive to make your experience as smooth and joyful as the holidays themselves.

What is your company’s address?

You can find us at:
Christmas Decor Shop
1400 Doris Dr
Louisville, US 40118