Welcome to Christmas Decor Shop! Just as we carefully select each Christmas Ornament and craft every Christmas Garland to spark joy in your home, we are dedicated to making your shopping experience seamless and magical—from the moment you click “order” to the final touch on your holiday decor. This policy outlines how we deliver joy worldwide and our commitment to your happiness if an item isn’t quite perfect.
✨ Part 1: Shipping Your Holiday Magic ✨
Order Processing Time
Once your order is placed, our workshop elves need 1-2 business days to carefully pick, pack, and prepare your festive treasures for their journey to you.
Shipping Methods & Delivery Timelines
We offer two joyful shipping options to suit your needs:
🚚 Option 1: Standard Shipping (Recommended)
- Cost: A flat fee of $12.95 per order.
- Carrier: Shipped via reliable partners like DHL or FedEx.
- Delivery Time: 10-15 business days after we ship your order.
- Best for: Faster, trackable delivery to most global destinations.
🎁 Option 2: Free Shipping
- Cost: FREE on all orders over $50.
- Carrier: Shipped via EMS.
- Delivery Time: 15-25 business days after we ship your order.
- Best for: Budget-friendly shipping where timing is more flexible.
Please Note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen carrier delays. We ship globally but are currently unable to deliver to some parts of Asia and a few remote regions.
Payment Methods
We gladly accept: Visa, MasterCard, JCB, and PayPal.
✨ Part 2: Our Festive Returns & Exchanges Promise ✨
We understand that sometimes a Christmas Tree Topper might not fit your vision, or a set of Christmas Lights may not be the right color. Our joyful, straightforward policy is designed to make returns as stress-free as decorating your tree.
🎯 Quick Policy Summary
- Return & Exchange Window: 15 days from the date you receive your order.
- Condition: Items must be unused, unassembled, in original packaging, with all tags attached.
- How to Start: Email our Festive Helpers at [email protected].
- Refund Method: Back to your original payment method (Visa, MasterCard, JCB, PayPal).
- Refund Timeline: 5-10 business days after we receive and inspect your return.
- Return Shipping: Customer’s responsibility, unless the item was damaged or incorrect.
1. Eligibility & Items That Cannot Be Returned
To be eligible, your item must be in the same condition you received it, within the 15-day window.
❌ Final Sale Items (Non-Returnable)
To ensure the health, safety, and integrity of our products for all our customers, the following cannot be returned or exchanged:
- Christmas Greenery (Fresh Items): Including fresh Christmas Wreaths, Christmas Garland, and similar perishable botanical decor due to their natural lifespan.
- Personalized or Custom-Made Items: Any Christmas Ornaments, Christmas Textiles, or other decorations personalized at your request.
- Opened or Used Seasonal Electronics: Such as Christmas Lights or Christmas Inflatables where the original packaging is opened or the product has been installed/used (for safety/hygiene).
- Gift cards (if offered).
- Items clearly marked “Final Sale” on their product page.
💡 Tip from Our Elves: Please inspect your Christmas Tree Stands, Christmas Window Decorations, and Christmas Yard Decorations upon delivery. Report any damage within 48 hours!
2. The Festive Return & Exchange Process (Step-by-Step)
Email us at [email protected] with your order number and item details. Use this template for ease:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Christmas Decor Shop Festive Helpers,
I would like to request a return/exchange for my recent order.
Order Number: #[Insert Your Order Number] Product Name(s): [e.g., “Sparkling Christmas Tree Topper”] Reason for Return/Exchange: [e.g., “Size not suitable”]
Please advise on the next steps.
Thank you,
[Your Full Name] [Your Email Address]
We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions. Please do not send returns without an RMA.
Securely pack the item(s) in their original packaging with all parts. Write the RMA number on the outside of the box. Ship to the address we provide using a trackable service and keep your proof of postage. (Return shipping costs are the customer’s responsibility unless the item was our error.)
Once received, our quality-check elves will inspect the return (within 3-5 business days).
– For Returns: Upon approval, your refund is processed immediately.
– For Exchanges: We’ll ship the replacement via standard shipping. If out of stock, we’ll issue a refund or contact you for an alternative.
3. Refunds: Timing & Method
We aim to spread refund cheer quickly!
- Timing: Please allow 5-10 business days for the refund to appear in your original payment account after we approve it. The exact time depends on your bank or payment processor (Visa, MasterCard, JCB, PayPal).
- Method: All refunds are issued only to the original payment method used for the purchase.
- Shipping Costs: Original shipping fees (e.g., the $12.95 Standard Shipping) are non-refundable, unless the return is due to our error (e.g., damaged or incorrect item).
4. Damaged, Defective, or Incorrect Items
If your Christmas Tree Collar arrived scratched or your Christmas Tree Skirt is the wrong pattern, please accept our apologies! Contact us within 48 hours of delivery at [email protected] with photos/videos. We will arrange a prepaid return label if needed and send a replacement immediately or process a full refund—your choice.
🎅 Need Help? Contact Our Festive Helpers! 🤶
We’re here to ensure your experience is as joyful as the holidays.
Email: [email protected]
Mail (Correspondence Only):
Christmas Decor Shop
1400 Doris Dr, Louisville, US 40118
Please do not ship returns here without an RMA number.